Terms and Conditions


This website and any associated applications (“Site”) is owned and operated by Medical Intelligence Australia Ltd ACN  010 361 207 trading as Alexandra Johns.

The Terms and Conditions governing the use of this Site comprise these terms and conditions, any policies or other terms and conditions appearing on this Site and any laws or regulations applicable to this Site (“Terms and Conditions”).

We encourage you to read the Terms, if you have any particular questions in relation to the Terms or the Sites. By accessing or using the Sites, you acknowledge that you have read, understood, and agreed to the Terms.

If you access and use any part of the Sites on someone else’s behalf, you represent that you have the authority to do so, and accept the Terms, on their behalf. To the extent you do not have such authority, you agree to be bound to the Terms and to accept liability for any harm or loss caused by any wrongful use of the Sites or Content resulting from such access or use.

Acceptance of Site Terms and Conditions

By accessing, using, making a purchase or browsing this Site you agree to be lawfully bound by the Terms and Conditions governing this Site.  Alexandra Johns may amend or modify the Terms and Conditions without notice by posting the amended Terms and Conditions on this Site.


We may modify or remove any part of these Terms, or content of the Sites, at any time without notice. Any changes are effective immediately upon posting to, or removal from, the Sites. Your continued use of the Sites thereafter constitutes your acceptance of any changes to the Sites or Terms. If you do not agree to any change, then you must immediately stop using the Sites.

You should read the Terms before placing an order online and check back often for any changes. Any changes made after you have placed an order will not affect that order, unless we are required to make the change by law.

We do not promise to continue to offer or maintain the Sites. We may, at any time and without prior notice to you, withdraw the Sites from use and terminate any or all of the rights granted by the Terms.

Use Of The Site
Restrictions On Use Of This Site

Information provided on this Site is for personal non-commercial use.  You must have parental or guardian approval to access and use this Site if you are not 18 years of age or over.  When using this Site you must not, and you must not attempt to, interfere with any security related features of this Site, any functions of this Site, modify the content of this Site, disrupt or otherwise interfere with this Site or the equipment supporting and hosting this Site, including servers and the network, or use the Site for data gathering, including by use of robots, screen scraping or other data mining tools or data extraction tools.

Intellectual Property Rights

In this document:

  • Content means any materials or content that contribute to the existence and the ‘look and feel’ of the Sites, including information, graphics, headers, icons, images, logos, names, sounds, music, video, audio, text, software, HTML and code; and
  • Intellectual Property Rights includes patents, rights to inventions, copyright, trade marks, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world.

All trademarks, including logos and brand names, photographs, video, text, information, designs, data compilations and software, and other materials used on this Site are protected by trademark, copyright and intellectual property law in Australia.

The Sites, Content and all Intellectual Property Rights comprised in the Sites and Content are owned by Alexandra Johns, or in some cases, our affiliates, partners or licensors. The Intellectual Property Rights may be protected by Australian and international laws.

Unless otherwise indicated reproduction of any part of this Site is unlawful.  Unless otherwise indicated Alexandra Johns trademarks, copyright material and other material protected by copyright may only be reproduced with the written consent of Alexandra Johns.  Where reproduction is permitted that reproduction may only be used for personal non-commercial purposes.

Hyperlinks, Third Party Content And Advertising

We may include hyperlinks on the Sites to other websites, platforms or resources operated by third parties (Third Party Sites). Alexandra John is not responsible for the content or accuracy of any Third Party Sites linked to or from the Sites, nor are we responsible for the availability of Third Party Sites, and we do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of any Third Party Sites, including any offerings, advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

You should make your own reasonable enquires regarding the content of Third Party Sites. Your linking to or from the Third Party Sites is at your own risk. You should carefully review the terms and conditions and privacy policies of all Third Party Sites that you visit. Reference to any product, service or other information by trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Alexandra Johns.


Our Privacy Policy sets out information regarding how we deal with your personal information.  Please see our Privacy Policy here.


In relation to this Site you consent to us using and gathering data using cookies, which you may be able to disable through your browser. Please see our Cookie Policy here.

Purchase Of Products

Prices for products on the Site are in Australian Dollars and include GST.  Unless otherwise indicated all charges are in Australian Dollars.

Your Account

If you have an account on the Site you are responsible for the confidentiality of your account information and password, and for securing your computer.  You are also responsible for ensuring the information is current and correct.

If you are using an account on the Site that is not your account you represent and warrant to us that you have authority to use that account and to legally bind the account holder to these Terms and Conditions and, to the extent you do not have authority to use the account, you assume all liability under these Terms and Conditions.

Placing An Order

Products may only be purchased for non-commercial use.

When placing an order you agree to follow the instructions and read any terms attaching to the placing of that order.

Orders may only be placed on the Site by persons who are 18 years of age or over. If you are not 18 years of age or over must have parental or guardian approval to place an order on the Site and parents and guardians must read and consent to these Terms and Conditions.

We reserve the right to decline fulfilling an order for any reason.  In the event your order is declined any amount paid by you in respect of that order will be refunded to you.

Use Of Product

When you place an order for a product on this Site you agree to use the product only for the purpose intended and in accordance with the instructions provided by the manufacturer.


If orders are placed separately they cannot be consolidated into a single order and you will be liable to pay the delivery amount attached to each separate order.

If products are to be delivered to a person other than you, you undertake to obtain consent to give their personal details to us.

If any details provided by you to us are incomplete, incorrect or not current, to the full extent permitted by law, we will not be liable to you or a third party for a failure or delay in processing an order.

You acknowledge and agree that, to the fullest extent permitted by law, we are not liable for any delays in delivery or damage to the products during transit, including direct or indirect loss, consequential loss, including damages for loss of profits, punitive and loss of opportunity.

You acknowledge and agree that it is your responsibility to take delivery of the order promptly during the delivery time of the Delivery Company.  If you are not available to take delivery the Delivery Company may leave instructions on where to pick up the order or attempt to re-deliver the order at their sole discretion.  You acknowledge and agree that the order may be returned to us if you do not take delivery or collect your order as instructed by the Delivery Company and that you may be charged an additional delivery fee for re-delivery of the order.

In the event an order is returned to us undelivered we may charge a fee for re-delivery.

In the event we are unable to deliver the order to the address instructed we will inform you, cancel the order and refund the cost of the order to you.

In the event that we genuinely provide you with the incorrect product please contact us within 48 hours of receiving the product at info@ajskincare.com or call us on 0497 858 400.  We will provide you with information on the process for the supply of incorrect goods and you will be provided with the correct product without further charge.

You acknowledge and agree that, the fullest extent permitted by law, on delivery of the order risk in the product transfers to you.


If your product is not available we will contact you, cancel the order and return to you any money paid in respect of that product.

Once an order is placed the order cannot be cancelled.

Returns Policy

We do not offer an exchange or refund for change of mind. Please see our Refunds & Return Policy Page here

General Terms
Limitation Of Liability

You acknowledge and agree that, to the fullest extent permitted by law, Alexandra Johns, its employees, related parties, directors, officers, agents, contractors and collaborators exclude liability, including direct or indirect loss, consequential loss, including damages for loss of profits, punitive and loss of opportunity, incurred that may arise from the use of the Site, including through the use of content and information, inaccuracies or incompleteness in the content, Third Party Content, any interruption to your business, computer viruses, corruption of data, delays in delivery, system malfunctions and failures, or other events beyond our control.

To remove doubt nothing in these Terms and Conditions seeks to limit or exclude any consumer guarantees or other statutory rights except to the extent permitted under the Competition and Consumer Act 2010 (Cth), or to limit any or exclude any liability except to the extent permitted by law.

Warranty Disclaimer

ajskincare.com does not warrant that the service will be uninterrupted or error-free, that defects will be corrected, or that the service is free of viruses or other harmful components.

ajskincare.com expressly disclaims all warranties, express or implied, including without limitation the warranties of merchantability or fitness for any particular purpose of use, and non-infringement.


We may immediately, without issuing notice, suspend or permanently prevent you from accessing the Site in part or in whole if, in our reasonable opinion, you breach a provision of these Terms and Conditions.


Where a provision of these Terms and Conditions is held to be unlawful, void, invalid or otherwise unenforceable, that part or provision will be severed to extent necessary and the remainder of the Terms and Conditions will remain in full force and effect.


Notices must be in writing and may be given by email unless otherwise stated in the Terms and Conditions or subsequently stated in writing by us.

Force Majeure

We are not liable for our a breach of our obligations under these Terms and Conditions if we are unable to fulfil our obligations due to an event beyond our reasonable control, including severe weather, fire, flood lightning, natural disaster, strikes, malicious damage, telecommunication or power or computer network failure, violent or disruptive events and events associated with any of these events.


These Terms and Conditions are governed by the laws in force in the State of Queensland, Australia and you submit to the non-exclusive jurisdiction of the courts of Queensland, Australia in respect of any claim arising out of these Terms and Conditions.