Refund and Returns Policy

Overview

30-DAY RETURNS POLICY

Can I return something I’ve purchased?

We are happy to offer an exchange, or refund on an item you’ve purchased from us – simply contact us within 30 days of your order date.

Please note, if you are returning multiple items from different orders, these items must be sent back separately in order for our Returns Team to accurately process your return.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@ajskincare.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@ajskincare.com and send your item to: 

Alexandra Johns
PO Box 4634
Elanora QLD 4221.

Shipping returns

To return your product, you should mail your product to: 

Alexandra Johns
PO Box 4634
Elanora QLD 4221.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@ajskincare.com for questions related to refunds and returns.